PRIVACY POLICY

PRIVACY POLICY

It is our policy to respect your privacy regarding any information we may collect while interacting with you.

​

Website Visitors

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use our website. From time to time, we may share non-personally-identifying information in the aggregate, e.g. with providers of analytics type programs. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses for users leaving comments on our blogs. We only disclose commenter IP addresses under the same circumstances that we use and disclose personally-identifying information as described below, except that blog commenter IP addresses may be visible and disclosed to the administrators of the blog where the comment was left.

• Gathering of Personally-Identifying Information via our website

Certain visitors to our website choose to interact with our website in ways that require us to gather potentially personally-identifying information. The amount and type of information that we gather depends on the nature of the interaction. For example, we ask visitors who use our contact forms to supply an email address. In each case, we collect such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with us. We do not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

• Aggregated Statistics via our website

We may collect statistics about the behavior of visitors to our website. For instance, we may monitor the most popular blogs on the site or use spam screened by our filters to help identify spam. We may display this information publicly or provide it to others. However, we do not disclose personally-identifying information other than as described below.

• Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Our website uses cookies to help us identify and track visitors, their usage of our website, and their website access preferences. Our visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our websites, with the drawback that certain features of our websites may not function properly without the aid of cookies.

​

Other ways we collect and use your information and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Health information (including dietary requirements, allergies and health conditions)

• Website user information (including user journeys and cookie tracking)

• Records of meetings and decisions

Lawful bases

• Our lawful bases for collecting or using personal information to provide services and goods are contracts.

Where we get personal information from

• People directly

• HR professionals in organisations

• Other training companies

How long we keep information

• We keep information such as names and email addresses for the duration of training programmes and a period of 12 months afterwards. We store our email conversations with you indefinitely unless you request us to delete all contact with you.

• We use Google and Microsoft as data processors to store names, email addresses, phone numbers and basic health requirements (e.g. dietary requirements) of people who come on our training programmes

• Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

• Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal data.

• Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

• Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

​

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

​

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

25 June 2024

​

Privacy Policy Changes

Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and at our sole discretion.